These general terms and conditions apply to all commercial transactions made in our online store, www.maomaobrand.com, hereinafter the seller. Please read these Term and conditions carefully before ordering. If you are not in agreement with all the terms of purchase, you must not make any order.
Mao Mao reserves the right to modify the commercial offer on the website www.maomaobrand.com (modifications on products, prices, promotions and other commercial and service conditions) at any time.
Your order confirmation is sent to you via email shortly after you place your order with Mao Mao. This will serve as your invoice. You may print it and show it to your post office / customs department in case of need.
If you are not able to locate your invoice in your mailbox, double-check that you entered your email address correctly into our systems when you placed the order and check your spam folder to make sure the invoice didn’t land up there.
The tax that you need to pay at your post office before collecting your order is the import duties.
Import duties differ per country and is usually determined by the local authorities.
Customers are responsible for all import duties and taxes.
Our return policy lasts 30 days. If 30 days have gone by since your order was received, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 15 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
